Talk to the team
behind Nex Discount.
Real humans, fast replies, and screen-shared fixes. We support every plan with live chat, email, and Google Meet — no tiers locked behind "enterprise only."
Three ways to reach us
Live chat
Available on every plan. Chat with the team directly from your Shopify admin — median first response under 10 minutes during business hours.
Install to start chattingEmail support
Write to us at support@nexappstudio.com. We reply within hours on weekdays — usually with a working fix, not a templated deflection.
Email support@nexappstudio.comGoogle Meet call
Need a walkthrough or a complex discount modeled live? We'll jump on a Google Meet call and configure it with you, screen-shared.
Email to book a callBefore you write in
Pricing & plan fit
Plan comparison, free trial details, and billing cycle options.
Discount cap features
Every feature — capping, triggers, prepaid, bulk codes — explained.
Real merchant use cases
Influencer, BFCM, B2B, subscription — see the setup that matches yours.
Frequently asked questions
Quick answers on capping, stacking, BOGO, subscriptions, Plus limits.
What you get, at every tier.
All plans include live chat and email. See the full pricing page for feature breakdowns.
| Plan | Price | Support level | What that means |
|---|---|---|---|
| Basic | $10/mo | Live chat | All the core support channels, email + chat. |
| Grow | $20/mo | Priority support | Fronted in our queue — typical first response under 1 hour. |
| Advanced | $30/mo | Priority support | Same SLA as Grow, scaled for higher order volume. |
| Plus | $50/mo | Priority support + dedicated onboarding | Kick-off call, rule templates, and a direct line for migration. |
| Custom | $199/mo | Dedicated onboarding + SLA + custom engineering | Named contact, quarterly reviews, custom rule work. |
Merchant testimonial
"The support team even jumped on a Google Meet call to help us set everything up. Incredible service."
Still have a question? We'll answer it.
Email the team or install Nex Discount on your store — chat is one click away in the app.