1. The service
Nex Discount ("the app") is a Shopify app operated by Nex App Studio LLC ("we", "us", "our"). It lets merchants cap the value of percentage-based discounts on Shopify using Shopify Functions, plus related configuration, targeting, and analytics features.
The app is available on the Shopify App Store. Plans, feature limits, and pricing are described on our pricing page and are part of these terms.
2. Your Shopify account
Nex Discount runs on top of Shopify. To use the app, you must have an active Shopify store and agree to Shopify's own Shopify Terms of Service. You are responsible for:
- Keeping your Shopify account credentials secure.
- All activity that happens on your store, including discount configurations you create with the app.
- Making sure the discounts you publish comply with your local laws (consumer protection, advertising, tax).
3. Plans, billing, and free trial
Plans
The app offers Basic, Grow, Advanced, Plus, and Custom plans. Current prices, discount caps, and included features are listed on our pricing page.
Billing
All billing is handled by Shopify. When you select a plan, Shopify charges you on its standard 30-day billing cycle (or annually, if you choose annual billing) as part of your regular Shopify invoice. We do not process or store your payment details.
Free trial
Eligible plans include a free trial as described on the pricing page. If you do not cancel before the trial ends, Shopify begins billing automatically at the plan's list price.
Changing plans
You can upgrade or downgrade at any time inside your Shopify admin. Upgrades take effect immediately; downgrades take effect at the next billing cycle. Shopify's proration rules apply.
Refunds
Because billing is handled by Shopify, refunds follow Shopify's billing terms. We may, at our discretion, issue credits for verified service issues — email support@nexappstudio.com to request one.
4. Acceptable use
You agree not to use Nex Discount to:
- Violate any law, including consumer protection, advertising, or anti-fraud regulations.
- Misrepresent prices, create deceptive pricing, or deliberately overcharge customers using configured discounts.
- Attempt to reverse-engineer, decompile, or copy the app's code or rule engine, except where that right is granted by applicable law.
- Interfere with the app's infrastructure, probe for vulnerabilities without authorisation, or exceed documented rate limits.
- Resell the app or provide it as a service to third parties without a written agreement with us.
We can suspend or terminate access if we have a reasonable belief that you are violating this section.
5. Support and service levels
All paid plans include support. Response-time targets, measured on business days during our working hours, are:
| Plan | Support level | First-response target |
|---|---|---|
| Basic ($10/mo) | Live chat + email | Within one business day |
| Grow ($20/mo) | Priority support | Typically under 1 hour |
| Advanced ($30/mo) | Priority support | Typically under 1 hour |
| Plus ($50/mo) | Priority support + dedicated onboarding | Typically under 1 hour, plus scheduled onboarding |
| Custom ($199/mo) | Dedicated onboarding + SLA + custom engineering | Contractually defined in your order form |
These are good-faith response-time targets, not a service-credit SLA, except where a specific SLA is agreed in writing for the Custom plan. Issues outside our control — including Shopify platform incidents, third-party provider outages, and your own configuration changes — are excluded.
6. Uptime and availability
We target high availability for the app, but we do not guarantee uninterrupted service. The app depends on Shopify's platform; during Shopify incidents, app behaviour may be degraded or unavailable. We monitor the status of our services and communicate material incidents via email to affected merchants.
7. Your data
Your use of the app is subject to our Privacy Policy, which explains what data we collect and how we handle it. In plain terms:
- You own your store's data. We act as a processor of the data you configure.
- We only access the Shopify scopes needed to run the app.
- On uninstall, we delete or anonymise your shop data within 30 days, subject to legal retention obligations.
8. Our intellectual property
The app, the Nex Discount name, logo, documentation, and this website are owned by Nex App Studio LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the app for your Shopify store for the duration of an active subscription. Nothing in these terms transfers any ownership rights to you.
You are free to screenshot, describe, and reference the app publicly (for reviews, tutorials, and the Shopify App Store review flow).
9. Third-party services
The app integrates with Shopify and may link to other third-party services. Your relationship with those third parties is governed by their own terms. We are not responsible for third-party content, availability, or pricing.
10. Warranties and disclaimers
To the fullest extent permitted by law, the app is provided "as is" and "as available." We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, or that any defect will be corrected within a specific time frame.
11. Limitation of liability
To the fullest extent permitted by law:
- Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, or lost data.
- Our total liability under these terms — in contract, tort, or otherwise — is limited to the greater of (a) the fees you paid to us through Shopify for the app in the 12 months before the event giving rise to the claim, or (b) USD $100.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these terms limits liability for fraud, gross negligence, or anything else that cannot be limited by law.
12. Indemnification
You agree to defend and indemnify Nex App Studio LLC against claims, damages, and expenses arising from (a) your use of the app in violation of these terms, (b) the discounts and content you publish through the app, or (c) your violation of any law or third-party right.
13. Suspension and termination
You can uninstall the app at any time from your Shopify admin. Uninstall terminates your subscription at the end of the current billing cycle (per Shopify's rules).
We can suspend or terminate the service if you materially breach these terms, if required by law, or if Shopify requires us to. We will give reasonable notice where possible.
Sections that by their nature should survive (IP, disclaimers, limitation of liability, indemnification, governing law) survive termination.
14. Changes to the service or terms
We may change the app's features, plans, or pricing over time. We will update the "Last updated" date at the top of these terms when we change them. For material changes that affect your subscription, we notify you by email or in-app before the change takes effect. Continued use after a change means you accept the updated terms.
15. Governing law
These terms are governed by the laws of the United Arab Emirates, excluding its conflict-of-law rules. Any dispute will be resolved in the courts of Sharjah, United Arab Emirates, except where mandatory consumer law gives you the right to sue in your home jurisdiction.
16. Contact
Questions about these terms:
Nex App Studio LLC
Sharjah, United Arab Emirates
Email: support@nexappstudio.com
17. Not affiliated with Shopify
Nex Discount is an independent Shopify app. Shopify is a trademark of Shopify Inc. Nex App Studio LLC is not affiliated with, endorsed by, or sponsored by Shopify Inc.