1. Who we are
Nex Discount is operated by Nex App Studio LLC ("we", "us", "our"). We build Shopify apps that help merchants protect margins — starting with Nex Discount, a discount-capping app powered by Shopify Functions.
Contact for any privacy question: support@nexappstudio.com.
2. What we collect
We split data into three buckets so you can see exactly what leaves your store and what never does.
A. From your Shopify store (via the app)
When you install Nex Discount, Shopify grants the app access to a limited set of resources through official Shopify APIs. We request only what the app needs to cap discounts and enforce rules:
- Discount and price rule data — to create, read, and update the capped discounts you configure.
- Product, variant, and collection data — to target discounts correctly.
- Shop configuration — currency, locale, plan type (Basic / Grow / Advanced / Plus), so the app works with your store setup.
- Order-level metadata at cart/checkout time — cart contents, quantities, and totals are evaluated by Shopify Functions at the moment a discount is applied. This evaluation runs inside Shopify's infrastructure, not on our servers.
What we do not request: customer personal data (names, emails, addresses, payment details) is not part of our default scope. If a future feature requires it, we will update this policy and request re-consent through Shopify.
B. From this website (nexdiscount.com)
When you visit our marketing site, we collect:
- Request logs — IP address, user agent, referring page, timestamps — for security and abuse prevention.
- Analytics — aggregated page views, device type, country, and source channel, using privacy-respecting analytics that do not build cross-site profiles.
- Cookies — only strictly necessary cookies are set by default. We do not use advertising cookies or third-party retargeting pixels on this site.
C. When you contact us
If you email, chat, or book a Google Meet call, we keep:
- Your contact details and the content of the conversation.
- Any screenshots, rule configurations, or store URLs you share so we can reproduce and fix issues.
We use this information only to answer you and improve the product.
3. Why we collect it
We process the above data to:
- Run the app — apply discount caps, enforce the rules you configure, and surface configuration errors.
- Support you — respond to questions, debug issues, and run walkthroughs.
- Bill correctly — Shopify handles all payment processing; we receive only the plan identifier and billing status from Shopify.
- Secure the service — detect abuse, fraud, and unauthorized access.
- Improve the product — aggregated usage patterns help us prioritise features.
We do not sell or rent personal data. We do not use your store's data to train machine-learning models.
4. Legal bases (GDPR)
For merchants and visitors in the EU/UK, we rely on:
- Contract — to deliver the app you installed and the support you asked for.
- Legitimate interests — for product analytics, security logging, and responding to unsolicited inquiries.
- Consent — where required, for example when you opt in to marketing emails.
- Legal obligation — where we must retain records for tax, audit, or law-enforcement compliance.
5. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the data we hold about you or your store.
- Correct data that is inaccurate.
- Delete data, subject to legal and contractual retention requirements.
- Export your data in a portable format.
- Object to or restrict specific processing.
- Withdraw consent at any time, without affecting past processing.
- Lodge a complaint with a supervisory authority.
For California residents (CCPA/CPRA), you also have the right to know what categories of personal information we have collected, to request deletion, and to opt out of "sales" or "sharing." We do not sell or share personal information in the CCPA sense.
To exercise any right, email support@nexappstudio.com. We respond within 30 days.
6. Data retention
- App data — we retain shop configuration and discount rules for as long as the app is installed. Within 30 days of uninstall, we delete or anonymise your shop data except where we must retain records for legal or tax reasons (typically up to 7 years).
- Support logs — retained for up to 24 months after the last interaction.
- Website analytics — aggregated, retained for up to 14 months.
7. Sub-processors
We use the following categories of sub-processors to operate the service:
- Shopify — as the underlying commerce platform and billing processor.
- Cloud infrastructure — for hosting app backend services and this marketing site.
- Support tooling — for in-app chat and email ticketing.
- Error monitoring — for runtime error tracking and debugging.
We require each sub-processor to meet industry-standard data protection and security practices. A current list is available on request.
8. International transfers
Data may be processed outside your country of residence, including in the United States and the European Economic Area. Where personal data is transferred out of the EU/UK, we rely on Standard Contractual Clauses or equivalent safeguards.
9. Security
We use encryption in transit (TLS 1.2+), encryption at rest for stored data, access controls, and audit logging. We follow Shopify's app security requirements, including the requirements for Built for Shopify apps. No system is perfectly secure — if you believe you have found a vulnerability, email support@nexappstudio.com with the subject line "Security" and we will respond within one business day.
10. Children
Nex Discount is a business-to-business product and is not directed at children under 16. We do not knowingly collect data from children.
11. Changes to this policy
If we change this policy, we update the "Last updated" date at the top. For material changes that affect how we use existing data, we notify merchants in-app or by email before the change takes effect.
12. Contact
Questions, requests, or complaints about this policy:
Nex App Studio LLC
Sharjah, United Arab Emirates
Email: support@nexappstudio.com
We read every message and reply within one business day.